Terms and Conditions
Please read all our Terms and Conditions including policies for Returns and Customer Privacy here:
Refund and Return Policy
You may return apparel for credit to your credit card within 30 days of your order's original ship date. Please re-pack the item(s) in the box your order was shipped in, or something comparable, and return the package to Cap Swag. Cap Swag is not responsible for shipping cost of returned merchandise. All items must be in original sale condition in order to be processed for return. Upon arrival, the product will be inspected. Any item that is used, worn or damaged will not constitute a refund. Rejected returns will be notified by email. If the product does not meet resellable conditions your refund will be denied. Please note that if you choose to return your product, the shipping and receiving cost of the return will be deducted from any refunds given.
- All items returned must be in unworn/sellable condition with all original tags and labels attached.
- All returns subject to 30% restocking fee.
- Returns eligible 30 days after purchase date.
- To make an exchange, please process a return for your original item and place a new order for the new item you'd like.
- Please note that the initial shipping cost to ship the item from us to you is deducted from all refunds. For more details please see our terms and conditions.
- If you were shipped the wrong item or have any support questions please email: firstname.lastname@example.org'
Cancellations are eligible within 24 hours of placing your order.
To cancel your order, please contact our support team as soon as you wish to cancel for us to stop the order from being fulfilled and refund your funds in the fastest time-frame possible. After the 24-hour window passes, we cannot guarantee that your order will not be satisfied as it is already in the packaging pipeline or the production pipeline (if it is a custom-made product).
All basic font embroidery orders have a five business day turn around time from the moment of order placement to product completion and shipment. All embroidery work is done completely in relation to the specifications submitted by the customer. Any wording submitted will be embroidered exactly as typed by the customer using exact spelling and capitalization decided by the customer. Cap Swag is not responsible for any spelling, spacing or capitalization errors by the customer. There are no returns on embroidered products. If an embroidery order is submitted without paying the embroidery fee, the product will be shipped as is without embroidery.
Delivery & Returns
Cap Swag ships orders daily Monday through Friday, with the exception of domestic holidays. All outgoing orders are handled by USPS. Orders placed on weekdays before 3 p.m. EST will ship on the same day or the next consecutive business day. Any orders placed after 3 p.m. EST will ship on the next business day. We encourage you to contact us with any questions or concerns regarding any of the goods we carry at Cap Swag prior to placing your order. While comfort preferences vary with each individual, Cap Swag will always provide the best available information to ensure that you are entirely satisfied with your purchase.
For international orders, Cap Swag is not responsible for any importing fees. By placing your order you acknowledge that you understand the potential of and accept responsibility for any possible customs fees and/or imported goods handling fees for your respective country.
We encourage you to contact us with any questions or concerns regarding any of the goods we carry at Cap Swag prior to placing your order. While comfort preferences vary with each individual, Cap Swag will always provide the best available information to ensure that you are entirely satisfied with your purchase.
We are not responsible for any lost/stolen packages, once an item leaves our facility, unfortunately, we are only able to advise you to file lost/stolen claims with USPS and/or police reports if you see fit.
NO RETURNS ON UNDERWEAR AND SOCKS
The information collected during registration is used primarily to process and ship your order. Your account information is maintained privately on our secure web servers. Occasionally, unless otherwise requested during the checkout process, Cap Swag may share information about our customers with affiliated companies and other reputable third-party vendors in order to enhance the service we provide. Cap Swag requires this information be handled securely and responsibly. Cap Swag does not sell, share, or rent email addresses and does not condone unsolicited email. Cap Swag will disclose any information we maintain when required to do so by law, for example, in response to a court order or a subpoena. We also may disclose such information in response to a law enforcement agency’s request. Remember, Cap Swag will not use or transfer the personal information provided to us in ways unrelated to the ones described above without also providing you with an opportunity to opt out of these unrelated uses.
The Privacy of Minors
Cap Swag does not knowingly collect information from minors. Minors should have their parents fill out required registration information. Purchases made by minors using their parent’s and/or guardian’s credit card information will be the sole responsibility of their parents/guardians. Cap Swag is not responsible for unauthorized credit card use.
Terms of Service
You expressly acknowledge that your use of this site is at your sole risk. Cap Swag is providing this site and its contents on an “as is, as available” basis and makes no representations or warranties of any kind with respect to this site or its contents. To the maximum extent permitted by law, Cap Swag disclaims all such representations and warranties, including but not limited to warranties of merchantability and fitness for a particular purpose – some jurisdictions do not allow the exclusion of implied warranties in certain circumstances, so the above exclusion may not apply to you. In addition, Cap Swag does not represent or warrant that the information or merchandise provided through this site is accurate, complete or current.Products, price, and availability information are subject to change at any time without notice. The prices listed on this Site are not offers to form a contract but merely an advertisement for offers. Except as specifically stated on this Site, under no legal theory, tort, contract or otherwise shall Cap Swag nor any of its directors, officers, employees, related companies, subsidiaries, merchants, content providers or any other party involved in the creation or maintenance of this site be liable for the following arising out of or in connection with the use of or inability to use this site: indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties. Some jurisdictions prohibit the exclusion or limitation of liability for consequential or incidental damages. Accordingly, the limitations and exclusions set forth above may not apply to you. Cap Swag also assumes no responsibility, and shall not be liable for any damages to, or viruses that may infect, your computer equipment or other property on account of your access to, use of, or browsing in the Site or your downloading of any materials, data, text, images, video, or audio from the Site.